GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a leading open-source IT Service Management (ITSM) and asset management solution used by organizations worldwide. As a comprehensive help desk and inventory management system, it helps IT teams streamline operations, track assets, and manage support tickets efficiently, making it particularly valuable for medium to large enterprises.

Key benefits of GLPI include:

• Comprehensive Asset Management - Track and manage all IT assets including hardware, software, and network equipment with detailed inventory records, warranty information, and maintenance schedules in one centralized system.

• Advanced Ticket Management - Streamline support operations with customizable ticket workflows, automated routing, SLA tracking, and integrated knowledge base, improving response times and service quality.

• Automated Inventory - Deploy automatic network discovery and inventory collection tools to maintain up-to-date records of all connected devices, software installations, and system configurations.

• Configuration Management Database (CMDB) - Document and manage relationships between IT components, track changes, and maintain detailed configuration records for better infrastructure oversight and compliance.

• Service Catalog Management - Create and maintain a structured catalog of IT services, enabling users to easily request services while standardizing delivery processes.

• Project Management Tools - Plan and track IT projects with built-in project management features including task assignment, timeline tracking, and resource allocation capabilities.

• Reporting and Analytics - Generate comprehensive reports on asset utilization, ticket metrics, and service performance with customizable dashboards and export options.

• License Management - Track software licenses, monitor compliance, manage renewals, and optimize software costs across the organization with detailed license tracking features.

• Change Management - Implement structured change management processes with approval workflows, impact assessment tools, and detailed change documentation capabilities.

• Knowledge Base Integration - Build and maintain a searchable knowledge base of solutions, procedures, and FAQs to improve self-service capabilities and reduce support workload.

• Multi-site Support - Manage IT assets and support operations across multiple locations with entity-based access control and specialized multi-site management features.

GLPI stands out as a robust ITSM solution that combines comprehensive asset management with powerful help desk capabilities. It's particularly well-suited for organizations seeking to improve IT service delivery while maintaining detailed control over their technology infrastructure. By implementing GLPI, organizations can significantly enhance their IT operations efficiency while reducing support costs.