IT Glue

IT Glue is a leading documentation and knowledge management platform specifically designed for managed service providers (MSPs) and IT professionals. As a cloud-based solution trusted by over 8,500 MSPs worldwide, IT Glue streamlines technical documentation, password management, and SOPs while enabling teams to maintain consistent documentation standards and improve operational efficiency.

Key benefits of IT Glue include:

• Automated Documentation: Leverages automated discovery and sync capabilities to maintain up-to-date documentation of network assets, configurations, and relationships, reducing manual documentation time by up to 50%.

• Flexible Asset Management: Provides comprehensive tracking and management of all IT assets, including devices, software licenses, and warranties, with custom fields and flexible templates for tailored documentation needs.

• Password Management: Offers enterprise-grade password vault functionality with role-based access control, password rotation, and audit trails, ensuring secure credential management across the organization.

• Knowledge Base Creation: Enables teams to build and maintain searchable knowledge bases with rich formatting, embedded media, and version control, facilitating efficient knowledge sharing and training.

• Process Documentation: Supports creation and management of standard operating procedures (SOPs) with step-by-step guides, checklists, and workflow documentation to ensure consistency in service delivery.

• API Integration: Features robust API capabilities for seamless integration with popular PSA, RMM, and networking tools, enabling automated data synchronization and workflow optimization.

• Relationship Mapping: Creates visual maps of IT infrastructure relationships and dependencies, helping teams quickly understand system connections and troubleshoot issues more effectively.

• Document Organization: Implements hierarchical organization with tags, folders, and flexible categorization options, making it easy to locate and manage documentation across multiple clients and systems.

• Collaborative Features: Provides real-time collaboration tools, including document sharing, commenting, and revision tracking, enabling team members to work together efficiently on documentation projects.

• Security Controls: Delivers granular access controls, two-factor authentication, and detailed audit logging to maintain security and compliance while managing sensitive documentation.

IT Glue stands out as an essential platform for MSPs and IT teams seeking to streamline their documentation processes and improve operational efficiency. Its comprehensive feature set particularly benefits organizations managing multiple clients or complex IT infrastructures. By centralizing critical information and automating documentation processes, IT Glue enables teams to deliver more reliable and efficient IT services while reducing operational overhead.